Privacy Policy — Lucky Pub

1. Introduction

Lucky Pub ("we", "us", "our") operates the gaming platform available at luckypub.app and through the Lucky Pub mobile application. This Privacy Policy applies to all personal data collected through those channels, whether you are browsing as a visitor or using the platform as a registered player.

By creating an account or using Lucky Pub in any capacity, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern your use of the platform overall.

2. Data We Collect

Lucky Pub collects personal data in three main ways: information you provide directly, data generated by your use of the platform, and technical data collected automatically.

2.1 Information You Provide

• Registration data: Full name, date of birth, email address, mobile number, and the preferred payment method you link to your account.
• Identity verification documents: Government-issued ID such as CNIC or passport when verification is required before processing withdrawals.
• Communication records: Messages and chat transcripts from interactions with our support team.
• Account preferences: Responsible gaming settings you configure, such as deposit limits and session reminders.

2.2 Data Generated by Platform Use

• Transaction history — deposits and withdrawals in PKR, including method (JazzCash, Easypaisa, Raast, Bank Transfer, cards, mobile wallets).
• Gameplay records — game sessions, bet amounts, wins and losses, and bonus activity.
• Login history — dates, times, and device information associated with account access.

2.3 Technical Data Collected Automatically

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device identifiers on mobile app sessions.
• Pages visited, time spent, and navigation patterns within the platform.
• Referral source — how you arrived at the Lucky Pub website.

3. How We Use Your Data

Every piece of data Lucky Pub collects has a specific purpose. We do not use your information beyond what is described here without notifying you first.

Where we send you promotional messages about bonuses, cricket-season offers, PSL promotions, or new game launches, we do so only where you have opted in to receive such communications or where we have a legitimate interest in keeping you informed as an active player. You can opt out at any time from your account settings.

4. Who We Share Your Data With

Lucky Pub does not sell your personal data. We share it only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.

4.1 Payment Processors

To process your PKR deposits and withdrawals, we share relevant transaction data with payment partners including JazzCash, Easypaisa, Raast, and banking partners for Bank Transfer. These partners operate under their own privacy policies and security standards. Lucky Pub only shares the minimum data required to complete the transaction.

4.2 Identity Verification Partners

When account verification is required, we may share your submitted documents with a trusted identity verification service to confirm authenticity. This data is used solely for verification and is not retained by that partner beyond the verification process.

4.3 Platform and Infrastructure Providers

Lucky Pub uses third-party cloud infrastructure and software tools to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

4.4 Legal Obligations

We may disclose your personal data where required to do so by a valid legal process, court order, or to prevent or investigate suspected fraud and unlawful activity. We will notify you where we are legally permitted to do so before making such a disclosure.

5. Payment Data and Financial Information

All financial transactions on Lucky Pub are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash or Easypaisa, you authorise the transfer through your own mobile wallet app — Lucky Pub does not store your wallet PIN or password at any point.

For Bank Transfer and Raast payments, your account name and bank reference are used only to match incoming payments to your Lucky Pub account and are not retained beyond what is necessary for that reconciliation. Withdrawal records are retained as part of your transaction history, which you can view at any time in your account.

If you use a debit or credit card, the card number is handled entirely by our payment processor. Lucky Pub receives only a tokenised reference — we never have access to your full card details.

6. Cookies and Tracking Technologies

Lucky Pub uses cookies and similar technologies on the website and in the mobile app. Cookies are small files stored on your device that help the platform function correctly and allow us to understand how players navigate the site.

6.1 Essential Cookies

These are required for the platform to work. They manage your login session, keep your account secure, and remember your preferences during a visit. You cannot disable essential cookies without affecting your ability to use Lucky Pub.

6.2 Analytics Cookies

We use analytics tools to understand which pages and features are most used, how long players stay in sessions, and where the platform can be improved. This data is aggregated and does not identify individual players. You can opt out of analytics cookies from the cookie settings banner on your first visit.

6.3 What We Do Not Use

Lucky Pub does not use third-party advertising cookies, Facebook Pixel, Google Ads remarketing tags, or any other technology that tracks you across external websites to serve you targeted ads.

7. How Long We Keep Your Data

Lucky Pub retains personal data for as long as your account is active and for a defined period afterwards, as outlined below:

• Account and identity data — retained for the duration of your account and for a period of five years after account closure, to comply with anti-fraud and financial record-keeping obligations.
• Transaction records — retained for five years from the date of each transaction.
• Support communications — retained for two years from the date of the interaction.
• Gameplay data — retained for three years for responsible gaming monitoring and dispute resolution purposes.
• Technical and log data — typically retained for ninety days before being deleted or anonymised.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Where you request early deletion of your data, we will accommodate your request except where retention is required by law or to defend a legitimate legal claim.

8. Your Data Rights

As a Lucky Pub player, you have meaningful rights over your personal data. These are not just listed here for formality — we take them seriously and have processes in place to action them promptly.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within a reasonable timeframe and in no case later than thirty days from receiving your request.

9. Security Measures

Protecting your data is something we invest in continuously, not just a box-ticking exercise. The technical and organisational measures Lucky Pub has in place include:

• TLS encryption on all data transmitted between your device and our servers.
• Encryption at rest for stored personal and financial data.
• Access controls ensuring that only authorised staff can view account data, and only when necessary to perform their role.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Two-factor authentication available for player accounts and mandatory for internal staff accounts.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security concern related to your Lucky Pub account, please contact support immediately so we can take action.

10. Minors and Age Restriction

Lucky Pub is strictly an adult platform. We do not knowingly collect personal data from individuals under 18 years of age. Age is verified during the registration process and may be confirmed again before withdrawals are processed.

If we become aware that personal data has been collected from a minor, we will delete that data and close the associated account immediately. If you are a parent or guardian and believe a minor has registered on Lucky Pub, please contact our support team right away.

11. Changes to This Privacy Policy

Lucky Pub may update this Privacy Policy from time to time to reflect changes in the platform, payment methods, legal requirements, or data handling practices. When we make changes, the "Last Updated" date at the top of the page will be revised.

Where changes are significant — for example, a new category of data being collected or a new type of third-party sharing — we will notify registered players by email or via an in-platform notification before the changes take effect. Continued use of Lucky Pub after the updated policy comes into force constitutes acceptance of the revised terms.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Lucky Pub handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week:

• Live Chat: Available directly on the Lucky Pub website and mobile app.
• Email: [email protected]

For responsible gaming concerns, deposit limit requests, or self-exclusion, visit our dedicated Responsible Gaming page or mention it to our support team — these requests receive priority handling and full confidentiality.